Support · Policies
Last updated 1 July 2026
Print Shop orders are charged in full at checkout, before production begins. Design Services and Corporate Gifts quotes are typically billed as an advance on quote acceptance and a balance on completion — the exact split is stated in the individual quote.
A GST-compliant invoice is generated automatically for every order and available under My Account → Orders. Corporate accounts can request invoices addressed to a company GSTIN at checkout.
If a payment fails after your card or bank has been debited, funds are typically reversed by your bank within 5–7 business days; contact support with your transaction reference if it takes longer. For disputed charges, contact support before raising a chargeback so we can resolve it directly.